Grievance & Redressal Mechanism
We believe that successful businesses are based on long-lasting relationships with customers. BOBCARD Limited thus strives to be a customer-friendly Credit Card Issuer. We have set up a separate Customer Grievances and Redressal Cell, which takes care of customer queries, complaints & and grievances.
We provide the following services using multiple channels to our valued customers.
Self-Serve Support
Login on Portal https://online.bobcards.com
Register on the Mobile App ‘BOBCARD’ available on GooglePlay & AppStore
Whatsapp connect by Sending ‘Hi’ on WhatsApp at +91-7208476628
Phone Call Support
If the Customer has any query or complaint, they can call us on the following numbers of our Corporate Office.
| Issues | Phone. No. |
|---|---|
| Hotlisting of Card |
|
| Status of Credit Card Application | Track status at Track Application or Call Toll-Free (24x7) on 1800 103 1006/ 1800 2665 100 & 1800 2667 100 |
| All other queries | Call Toll -Free (24x7) on 1800 103 1006/ 1800 2665 100 & 1800 2667 100 |
Please be ready with the following information before making a call - Your credit card number, your name, your contact phone number, your e-mail ID (If any).
E-mail Support
Customer can also write an e-mail to us at crm@bobcard.co.in to register their queries/complaints.
Customer Grievances & Redressal Mechanism
We have also setup our customer grievances and redressal mechanism to address the complaints of the customers.
| Customer Action | Response Time | |
|---|---|---|
| Level 1 | Kindly email at crm@bobcard.co.in |
5 Working Days |
| If your complaint is still unresolved, you can write to Level 2 | Kindly address your query to Mr. Ravi Ranjan Kumar, Grievance Redressal Officer at escalations@bobcard.co.in or Call at 022- 41683700 (Ext. 433) 15TH FLOOR, 1502/1503/1504, DLH PARK, S.V. ROAD, GOREGAON, Mumbai- 400 102 (WEST) |
3 Working Days |